UK Meds Plus – Your Privacy. Our Priority.

At UK Meds Plus, your privacy, confidentiality and trust are extremely important to us. We understand that sharing personal and medical information requires confidence that your details will be handled responsibly, securely and transparently.

This Privacy Policy explains how we collect, use, store, protect and share your personal information when you visit our website, create an account, use our online healthcare services, purchase medication or subscribe to UK Meds Plus.

We are committed to respecting your privacy and handling your information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this policy carefully to understand your privacy rights and how we look after your information.

1. Who We Are

UK Meds is an online healthcare service operated by UK Meds Direct Ltd.

Throughout this Privacy Policy, the terms “UK Meds”, “UK Meds Plus”, “we”, “us” and “our” refer to the relevant UK Meds services and their operator.

Company Information

  • Company Name: UK Meds Plus
  • Registered Business Address: Unit 3 Castlebridge Office Village, Castle Marina Road, Nottingham, NG7 1TN, United Kingdom.
  • Website: https://www.ukmedsplus.co.uk

For the purposes of applicable data protection legislation, UK Meds Direct Ltd acts as the data controller for personal information processed through the services it operates, except where another organisation independently determines the purposes and means of processing.

Our healthcare services work with independent prescribing professionals and partner pharmacies to support appropriate clinical assessments, prescription processing and medication dispensing.

2. What Personal Information Do We Collect?

Depending on how you interact with our website and services, we may collect different types of personal information.

A. Personal Identification Information

We may collect:

  • Full name.
  • Date of birth.
  • Residential address.
  • Delivery address.
  • Email address.
  • Telephone number.
  • Account login information.
  • Information required to verify your identity and eligibility.

This information helps us establish and manage your account and provide our services appropriately.

B. Medical and Health Information

When you request prescription medication or complete an online medical consultation, we may collect health-related information, including:

  • Medical history.
  • Existing medical conditions.
  • Current symptoms.
  • Previous treatments.
  • Current and previous medications.
  • Known allergies.
  • Previous adverse reactions.
  • Lifestyle information relevant to clinical assessments.
  • Responses to medical questionnaires.
  • Information provided by you or relevant healthcare professionals.
  • Prescription and treatment records.

Health information is considered special-category personal data under UK GDPR and receives additional legal protection.

We only seek and process health information where it is necessary for relevant healthcare, prescribing, safety, legal or other properly established purposes.

C. Order and Transaction Information

When you place an order, we may collect:

  • Products and treatments requested.
  • Order references.
  • Prescription information.
  • Payment status.
  • Transaction records.
  • Delivery preferences.
  • Shipping information.
  • Order history.
  • Refund and customer service records.

This information helps us manage orders, coordinate relevant services and respond to enquiries.

D. UK Meds Plus Membership Information

If you subscribe to UK Meds Plus, we may collect and process additional information relating to your membership, including:

  • Subscription status.
  • Membership start date.
  • Subscription preferences.
  • Selected delivery frequency.
  • Renewal dates.
  • Subscription payment records.
  • Membership discounts and benefits.
  • Cancellation requests.
  • Communications relating to your membership.

This information allows us to administer your membership and provide applicable subscription benefits.

E. Technical and Website Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address.
  • Browser type and version.
  • Device information.
  • Operating system.
  • Website pages visited.
  • Time and date of website visits.
  • Referral sources.
  • Cookie identifiers.
  • Website usage and performance information.

This information helps us maintain website security, improve functionality and understand how visitors interact with our services.

F. Communication Information

We may retain information from communications you have with us, including emails, customer support enquiries, feedback, complaints and other correspondence.

3. How Do We Use Your Personal Information?

We collect and use personal information only for legitimate and clearly defined purposes.

These purposes may include:

Providing Healthcare Services

To facilitate online consultations, support clinical assessments, process prescription requests and coordinate the dispensing of approved medication.

Managing Your Account

To create and maintain your customer account, verify relevant details and provide access to our online services.

Processing Orders

To manage purchases, coordinate prescription processing, arrange delivery and provide order updates.

Managing UK Meds Plus Memberships

To administer subscriptions, manage recurring orders, apply eligible membership benefits and process subscription-related requests.

Customer Support

To answer questions, investigate problems, resolve complaints and provide assistance with your account or orders.

Identity Verification and Security

To help prevent fraud, verify customer identities where appropriate and protect our services against unauthorised activity.

Website Improvement

To analyse website performance, improve navigation, maintain functionality and enhance the overall customer experience.

Legal and Regulatory Compliance

To meet applicable legal, regulatory, professional and record-keeping obligations.

Marketing Communications

Where permitted by applicable law, we may use your contact information to send promotional messages about relevant products, services or offers if you have provided the necessary consent or another valid legal basis applies.

You can opt out of marketing communications at any time.

4. How Do We Protect Your Medical Information?

Your medical information is particularly sensitive, and we recognise the importance of protecting it.

We aim to ensure that personal and clinical information is handled confidentially and accessed only by individuals or organisations that have a legitimate reason to use it.

Depending on the service involved, authorised access may include:

  • Relevant independent prescribing professionals.
  • Partner pharmacies responsible for dispensing medication.
  • Authorised healthcare and support personnel.
  • Relevant service providers acting under appropriate instructions.

Medical information is not used for unrelated purposes simply because it has been provided to us.

We take appropriate measures to support confidentiality, responsible information handling and the security of patient records.

5. Our Legal Basis for Processing Information

Under UK GDPR, we must have a valid legal basis for processing personal information.

Depending on the circumstances, we may rely on the following legal bases:

Contractual Necessity

Where processing is necessary to provide services you request, manage your account or fulfil an agreement with you.

Legal Obligation

Where we need to process information to comply with applicable laws, regulations or legal requirements.

Legitimate Interests

Where processing is necessary for legitimate business purposes, such as maintaining website security, preventing fraud and improving our services, provided these interests do not override your rights and freedoms.

Consent

Where you have given permission for specific activities, such as certain marketing communications or optional cookies.

Vital Interests

Where processing is necessary to protect someone’s life in exceptional circumstances.

Processing Special-Category Health Information

Where we process medical or health information, we also require an appropriate special-category condition under Article 9 of UK GDPR.

Depending on the circumstances, this may include processing necessary for the provision of healthcare or treatment, or processing based on explicit consent where appropriate.

We handle health information in accordance with applicable confidentiality and data protection requirements.

6. Who Do We Share Your Information With?

We respect your privacy and do not sell your personal information to third parties.

However, certain information may need to be shared with relevant organisations to provide our services, meet legal obligations or protect customers.

These organisations may include:

Independent Prescribers

Relevant medical information may be shared with qualified independent prescribers so they can assess prescription requests and determine whether treatment is appropriate.

Partner Pharmacies

Approved prescription and delivery information may be shared with the relevant dispensing pharmacy to prepare and dispatch medication.

Payment Providers

Payment information may be processed by authorised payment service providers to complete transactions and manage refunds.

Delivery and Courier Companies

Necessary delivery details may be shared with courier companies to arrange the delivery of orders.

Identity Verification Providers

Where applicable, relevant identity information may be processed by specialist verification providers to help confirm customer identity.

Technology and Website Providers

We may use website hosting providers, IT service providers, customer management platforms and other technology partners to operate and maintain our services.

Professional Advisers and Authorities

We may disclose relevant information to legal advisers, regulators, law enforcement agencies or other authorities where legally required or necessary to protect legitimate interests.

We expect relevant service providers to apply appropriate safeguards when handling personal information.

7. International Data Transfers

Some of our technology or service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with applicable UK data protection requirements.

Depending on the destination and circumstances, safeguards may include:

  • UK adequacy regulations.
  • The UK International Data Transfer Agreement.
  • The UK Addendum to the EU Standard Contractual Clauses.
  • Other legally recognised transfer mechanisms.

We aim to ensure that your information receives an appropriate level of protection wherever it is processed.

8. How Long Do We Keep Your Information?

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including relevant legal, regulatory, clinical and business requirements.

Retention periods may vary depending on the type of information.

For example:

  • Account Information: Retained while your account remains active and for an appropriate period afterwards.
  • Medical Records: Retained in accordance with applicable healthcare record-keeping requirements.
  • Order Information: Retained for relevant operational, accounting and legal purposes.
  • Membership Information: Retained as necessary to manage subscriptions and related obligations.
  • Payment Records: Retained in accordance with applicable financial and accounting requirements.
  • Marketing Information: Retained until you withdraw consent or otherwise object, where applicable.

When information is no longer required, we take appropriate steps to securely delete or anonymise it, subject to applicable retention obligations.

9. How We Keep Your Information Secure

Protecting your personal information is an important responsibility.

We use appropriate technical and organisational security measures designed to reduce the risk of unauthorised access, disclosure, alteration, loss or destruction.

These measures may include:

  • Access controls and authorisation procedures.
  • Secure systems and data storage.
  • Appropriate encryption and security technologies.
  • Staff confidentiality procedures.
  • System monitoring and security assessments.
  • Appropriate supplier and service-provider safeguards.

Although we take reasonable steps to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We continually aim to maintain appropriate safeguards and respond to potential security incidents in accordance with applicable legal requirements.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality and understand how visitors use our services.

Cookies may be used for:

Essential Cookies

These support necessary website functions, security and account functionality.

Functional Cookies

These help remember certain website preferences and improve your browsing experience.

Analytics Cookies

These help us understand website traffic, visitor behaviour and website performance.

Marketing Cookies

Where used, these may help measure advertising effectiveness and provide relevant marketing content.

Non-essential cookies will only be placed where the required consent has been obtained.

You can manage your cookie preferences through the available cookie settings on our website.

11. Your Privacy Rights

Under applicable UK data protection legislation, you have several rights concerning your personal information.

Depending on the circumstances, these include:

Right of Access

You can request a copy of the personal information we hold about you.

Right to Rectification

You can ask us to correct inaccurate or incomplete information.

Right to Erasure

You can request deletion of your personal information where the legal conditions for erasure are met.

Right to Restriction

You can request that we restrict the processing of your information in certain circumstances.

Right to Data Portability

You may request certain personal information in a structured, commonly used and machine-readable format.

Right to Object

You can object to certain types of processing, including processing based on legitimate interests and direct marketing.

Right to Withdraw Consent

Where we rely on consent, you can withdraw it at any time. This does not affect the lawfulness of processing carried out before withdrawal.

Some rights are subject to legal exceptions, particularly where information must be retained for healthcare, regulatory or other legal purposes.

To exercise your rights, please contact us using the contact details provided in this policy.

12. Marketing Communications

We may occasionally provide information about our services, offers, membership benefits and relevant updates.

We respect your communication preferences and will only send marketing communications where permitted by applicable data protection and electronic marketing laws.

If you no longer wish to receive promotional emails, you can unsubscribe using the link included in our marketing emails.

You may also contact our customer support team to update your preferences.

Please note that essential service messages, such as order confirmations, prescription updates and important account notifications, may still be sent when necessary.

13. Children’s Privacy

Our online healthcare and prescription services are intended for individuals who meet the relevant age and eligibility requirements.

We do not knowingly collect personal information from children where doing so would be unlawful or inappropriate.

Where information relating to a child is processed in connection with an appropriate healthcare service, it must be handled in accordance with applicable legal requirements and safeguarding responsibilities.

If you believe that personal information has been submitted improperly, please contact us so that we can investigate.

14. Third-Party Websites

Our website may contain links to external websites, services or platforms operated by third parties.

These websites have their own privacy policies and data protection practices.

UK Meds Plus does not control the privacy practices of external websites and cannot accept responsibility for how they collect or use information.

We recommend reviewing the relevant privacy policy before submitting personal information to any third-party website.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, data protection requirements or applicable legislation.

When changes are made, the revised policy will be published on this page with an updated revision date.

We encourage customers to review this page periodically to remain informed about how their information is handled.

Where legally required, we will provide additional notification of significant changes.

16. Contact Us About Your Privacy

Your privacy matters to us, and we welcome questions about how your personal information is collected, used and protected.

If you would like to exercise your data protection rights, request information or raise a privacy concern, please contact UK Meds through our official contact channels.

UK Meds Plus

Unit 3 Castlebridge Office Village
Castle Marina Road
Nottingham
NG7 1TN
United Kingdom

Website: https://www.ukmedsplus.co.uk

Contact Page: https://www.ukmeds.co.uk/contact-us

If you are unhappy with how your personal information has been handled, you also have the right to raise a complaint with the UK’s Information Commissioner’s Office (ICO).

ICO Website: https://ico.org.uk/

Your Privacy. Your Trust. Our Responsibility.

At UK Meds Plus, we believe that trust is the foundation of quality healthcare.

We are committed to treating your personal information with care, maintaining appropriate confidentiality and providing a transparent online healthcare experience.

Thank you for trusting UK Meds Plus with your healthcare needs.

UK Meds Plus – Your Health Matters. Your Privacy Matters.