UK Meds Plus – Clear Terms. Trusted Healthcare. Better Convenience.

Welcome to UK Meds Plus. We’re pleased to have you here.

These Terms and Conditions explain the rules, responsibilities and conditions that apply when you visit our website, create an account, purchase products, request prescription medication or use our UK Meds Plus subscription service.

We believe that transparency is essential to building trust. Our aim is to make sure you understand how our services work, what you can expect from us and what responsibilities you have when using our platform.

By accessing our website or using our services, you acknowledge that you have read and understood these Terms and Conditions. If you do not agree with any part of these terms, please do not use the relevant services.

1. About UK Meds Plus

UK Meds Plus is the upgraded subscription service offered through UK Meds, designed to make managing eligible healthcare purchases more convenient and affordable.

The service provides access to membership benefits, which may include:

• Savings on eligible subscription medication.
• Discounts on qualifying one-time orders.
• Reduced or free delivery on eligible orders.
• Priority customer support.
• Convenient recurring order options.

UK Meds operates through independent prescribing professionals and partner pharmacies. Clinical assessments, prescription decisions, dispensing and delivery are undertaken by the relevant authorised professionals and service providers.

Company Details

UK Meds Plus
Unit 3 Castlebridge Office Village
Castle Marina Road
Nottingham
NG7 1TN
United Kingdom

Website: https://www.ukmedsplus.co.uk

2. Acceptance of These Terms

By using our website, creating an account, placing an order or subscribing to UK Meds Plus, you agree to comply with these Terms and Conditions.

These terms should be read alongside our:

• Privacy Policy.
• Delivery Policy.
• Returns and Cancellation Policy.
• Cookie Policy.
• Relevant prescription and healthcare service information.

Certain products and services may have additional terms or conditions. Where applicable, these will be made available before you complete the relevant transaction.

Nothing in these terms is intended to remove or restrict any consumer rights that cannot legally be excluded.

3. Eligibility and Account Registration

To use our services, you must meet the applicable eligibility requirements for the relevant product or treatment.

When creating an account or placing an order, you agree to:

• Provide accurate and complete personal information.
• Supply truthful medical information when completing consultations.
• Keep your account information up to date.
• Protect your account login details.
• Notify us if you suspect unauthorised access to your account.
• Use our services only for lawful purposes.

You must not create an account using another person’s identity or provide misleading information to obtain medication.

We reserve the right to suspend or restrict accounts where we reasonably suspect fraudulent activity, misuse or a breach of these terms.

4. Online Consultations and Medical Assessments

Certain products available through UK Meds require an online medical consultation before a prescription can be issued.

When requesting prescription medication, you may be required to complete a medical questionnaire covering your health, medical history, current medication and other relevant information.

You agree to:

• Answer all medical questions honestly.
• Provide accurate information about existing health conditions.
• Disclose relevant medications and allergies.
• Inform the prescriber of relevant changes to your health.
• Respond to reasonable requests for additional medical information.

The information you provide may be reviewed by an appropriately qualified independent prescriber.

A prescription will only be issued where the prescriber considers the requested treatment clinically appropriate.

Important: Completing an online consultation or paying for an order does not guarantee that a prescription will be approved.

An independent prescriber may decline a prescription request, request further information or recommend an alternative course of action where clinically appropriate.

Patient safety takes priority over the fulfilment of any order.

5. Prescription Approval and Medication Dispensing

UK Meds works with registered healthcare professionals and partner pharmacies to support the prescription process.

The respective responsibilities include:

Independent Prescribers

Responsible for reviewing relevant medical information and making independent clinical decisions about prescription requests.

Partner Pharmacies

Responsible for dispensing approved prescriptions and arranging the dispatch of medication.

UK Meds Plus membership does not guarantee access to any particular medication or treatment.

All prescription requests remain subject to clinical suitability, applicable prescribing requirements and medication availability.

We reserve the right to decline or suspend an order where there are reasonable clinical, safety, regulatory or operational grounds.

6. Orders and Payments

When placing an order, you must ensure that all relevant information is accurate before completing checkout.

The order process may require you to provide:

• Personal and delivery details.
• Relevant medical information.
• Product or treatment selections.
• Payment information.
• Any additional details required for verification.

Prices, applicable discounts, delivery charges and the total amount payable will be displayed during checkout.

Your payment must be successfully processed before the relevant order can proceed, subject to the clinical and dispensing requirements.

We reserve the right to correct genuine pricing or listing errors and to contact customers where clarification is required.

Where an order cannot be fulfilled, we will explain the available options, including any applicable refund arrangements.

7. UK Meds Plus Membership Benefits

UK Meds Plus is designed to provide additional value to eligible customers.

Depending on the subscription, products and applicable membership conditions, the published benefits include:

Subscription Savings

Eligible subscription orders may qualify for savings of up to 15% on medication purchases.

One-Time Order Discounts

UK Meds Plus members can receive 10% off eligible one-time orders.

Additional Subscription Savings

An extra 5% discount may be available on additional eligible subscriptions, subject to applicable conditions.

Delivery Benefits

Eligible subscription customers receive free delivery after their first order.

Members may also receive 10% off delivery charges on eligible one-time orders.

Priority Customer Support

UK Meds Plus members receive prioritised customer service when contacting the support team through the dedicated membership contact details available in their account.

Important Membership Conditions

• Discounts apply only to eligible products and orders.
• Discounts are calculated and displayed during checkout.
• Some products or treatments may be excluded.
• Discounts cannot be assumed to apply to every product or promotion.
• Membership benefits may be subject to additional product-specific conditions.

The final price and applicable benefits displayed at checkout will determine the amount payable for an order.

8. Subscription Orders and Recurring Payments

When selecting a subscription, you agree to the recurring order arrangement and payment schedule displayed during checkout.

Depending on the medication, available delivery frequencies may include:

• One-time delivery.
• Monthly delivery.
• Delivery every two months.
• Delivery every three months.

The available quantity, medication strength and frequency depend on the relevant treatment and clinical requirements.

Recurring Orders

Your subscription may generate repeat orders according to the selected schedule.

Each repeat order remains subject to successful payment, medication availability and any required clinical assessment and prescription approval.

Subscription Payments

You authorise the relevant payment provider to process payments for subscription orders in accordance with the payment arrangement accepted during checkout.

Subscription Price Changes

Product prices may change over time.

If the price of your subscription changes, UK Meds states that customers will be notified in advance by email, allowing time to review or amend their subscription before the next order is processed.

Skipping a Delivery

You can manage eligible subscription deliveries through your account.

A scheduled subscription delivery may be skipped or cancelled before its payment has been processed, subject to the available account controls.

Cancelling a Subscription

You can cancel your UK Meds Plus subscription through your account.

There is no requirement to continue a subscription indefinitely. However, cancellation of a subscription does not automatically cancel an individual order that has already entered processing.

For further details, please refer to our Returns and Cancellation Policy.

9. Delivery and Shipping

We aim to provide a convenient and reliable delivery experience.

Delivery options and estimated delivery times will be displayed during checkout where applicable.

Orders requiring prescriptions can only proceed to dispensing and dispatch after the necessary clinical approval.

Once an order has been dispatched, tracking information will be provided where available.

Delivery arrangements may be affected by:

• Clinical approval requirements.
• Pharmacy processing times.
• Product availability.
• Courier operations.
• Incorrect delivery information.
• Public holidays or unexpected disruptions.

For further information, please read our Delivery Policy.

10. Cancellations, Returns and Refunds

We understand that circumstances can change.

Where permitted, customers may request cancellation of an order before the medication has been accepted by the dispensing pharmacy.

Once an order has been sent to the pharmacy and accepted for processing, cancellation may no longer be possible.

Prescription Medication Returns

For patient safety and regulatory reasons, prescribed medication generally cannot be returned for resale once supplied.

If you receive medication that is incorrect, damaged or defective, please contact our customer support team and the relevant dispensing pharmacy promptly.

Each case will be assessed in accordance with applicable requirements and your statutory consumer rights.

Refunds

Where a refund is due, it will be processed using an appropriate payment method in accordance with applicable payment procedures.

For detailed information, please refer to our Returns and Cancellation Policy.

Nothing in this section limits any statutory rights you may have.

11. Customer Responsibilities

We want every customer to have a safe and positive experience.

By using UK Meds Plus, you agree to:

• Use our website and services responsibly.
• Provide genuine and accurate information.
• Follow relevant medical and prescription instructions.
• Never attempt to obtain medication using false information.
• Never share prescription medication with another person.
• Keep your account secure.
• Avoid using our platform for unlawful or fraudulent purposes.
• Contact an appropriate healthcare professional if you have concerns about your treatment.

You are responsible for ensuring that your account and delivery information remain accurate.

12. Website Content and Medical Disclaimer

Information published on the UK Meds website is intended to provide general healthcare and product information.

Although we aim to keep website content accurate and informative, it should not be treated as a substitute for personalised medical advice, diagnosis or treatment.

You should always:

• Read the information supplied with your medication.
• Follow the instructions provided by your prescriber.
• Consult a qualified healthcare professional when necessary.
• Seek appropriate medical advice if your symptoms change or worsen.

If you experience a medical emergency, call 999. For urgent medical advice in England, contact NHS 111 where appropriate.

UK Meds Plus membership does not replace professional healthcare advice or guarantee a particular clinical outcome.

13. Privacy and Personal Information

We recognise the importance of protecting your personal and medical information.

Information collected through our website and services may be used to:

• Manage customer accounts.
• Process orders and payments.
• Facilitate clinical assessments.
• Support prescription and dispensing services.
• Arrange deliveries.
• Manage subscriptions.
• Provide customer support.
• Meet applicable legal and regulatory requirements.

Personal and health information is handled in accordance with applicable data protection legislation.

For more information, please read our Privacy Policy.

14. Intellectual Property

Unless otherwise stated, the content published on the UK Meds website, including text, graphics, logos, images, design elements and other materials, is protected by applicable intellectual property laws.

You may access and use website content for personal and non-commercial purposes.

You must not, without appropriate permission:

• Copy or reproduce substantial website content.
• Republish our materials commercially.
• Distribute copyrighted website content.
• Use our branding or logos in a misleading manner.
• Modify or commercially exploit protected materials.

All applicable intellectual property rights remain with their respective owners.

15. Website Availability and Security

We aim to keep our website accessible and functioning properly.

However, we cannot guarantee that the website will always be available without interruption or technical issues.

Maintenance, software updates, security incidents, network problems and other circumstances may temporarily affect website availability.

You agree not to:

• Attempt unauthorised access to our systems.
• Introduce malicious software.
• Interfere with website functionality.
• Attempt to access another customer’s account.
• Use automated systems to disrupt or misuse our services.

We reserve the right to restrict website access where reasonably necessary to protect our systems and customers.

16. Third-Party Services

Certain services are provided with assistance from independent third parties, including:

• Independent prescribing professionals.
• Registered dispensing pharmacies.
• Payment service providers.
• Delivery and courier companies.
• Identity verification providers.
• Website and technology providers.

These organisations may have their own terms, conditions and privacy policies.

Where a third party provides an independent regulated healthcare service, that organisation remains responsible for its own professional and regulatory obligations.

17. Limitation of Liability

We take our responsibilities seriously and aim to provide our services with appropriate care and professionalism.

Nothing in these terms excludes or limits liability where such exclusion or limitation would be unlawful.

In particular, nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded.

Subject to applicable law, we are not responsible for losses arising from circumstances beyond our reasonable control or from inaccurate information supplied by customers.

These terms do not affect your statutory consumer rights.

18. Suspension or Termination of Services

We reserve the right to suspend, restrict or terminate access to an account or service where reasonably necessary.

Reasons may include:

• Suspected fraudulent activity.
• Misuse of our website.
• Material breaches of these terms.
• Security concerns.
• Legal or regulatory requirements.
• Conduct that creates a risk to patients, customers or service providers.

Where appropriate, we will notify affected customers and explain any relevant next steps.

Termination of a membership does not remove any outstanding legal or payment obligations relating to orders already placed.

19. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, membership arrangements, operational requirements or applicable legislation.

Updated terms will be published on our website with a revised effective date.

Where changes materially affect an existing subscription or contractual arrangement, we will provide notice where required by applicable law.

We recommend reviewing this page periodically.

20. Complaints and Customer Support

We want our customers to feel confident when using UK Meds Plus.

If you experience a problem with an order, subscription, payment, delivery or customer service interaction, please contact our support team.

When submitting an enquiry, please include:

• Your full name.
• Your registered email address.
• Your order reference, where applicable.
• A clear explanation of your concern.

We will review your enquiry and aim to provide an appropriate response.

For complaints relating to clinical decisions, prescribing or dispensing, we may direct you to the relevant independent prescriber or dispensing pharmacy.

21. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protection laws that apply in your place of residence.

Any disputes will be handled by the courts with appropriate jurisdiction, taking account of applicable consumer rights and legal requirements.

22. Contact Information

If you have any questions about these Terms and Conditions or need assistance with your UK Meds Plus membership, please contact us through our official website.

UK Meds Plus – Better Convenience. Clearer Choices. Healthcare with Care.

Thank you for choosing UK Meds Plus.

We are committed to providing a convenient online healthcare experience supported by professional clinical assessments, responsible prescription services and customer-focused support.

Your trust matters to us, and we aim to make every interaction clear, transparent and convenient.

UK Meds Plus – Healthcare Made More Convenient.